Thursday, August 13, 2009

Why Aren't the Blogging Hospital CEO's Blogging About HCAHPS?? #HCAHPS

According to the blog ( that Paul Levy (President and CEO of Beth Isreal Deaconess Medical Center in Boston) publishes, there are six other hospital CEO's that write/publish blogs.

They are as follows:

  • Bill Roper, CEO of Univ. of North Carolina Health Care System
  • Bruce Bullen, CEO of Harvard Pilgrim Health Care
  • Marty Bonick, CEO of Jewish Hospital in Louisville
  • Rob Colones, CEO of McLeod Health in South Carolina
  • Scott Kashman, CEO of St. Joseph Medical Center
  • Tom Quinn, CEO of Community General Hospital in Syracuse
I would also add Todd Linden, CEO of Grinnell Regional Medical Center as a CEO blogger.

First off, I applaud these CEO's for taking the time to communicate their thoughts using a leading social media tool - blogs. These are excellent blogs that cover issues ranging from personal travel, staff events, health care reform, health care quality, new physicians, etc..etc.

Out of this list - only two of these CEO's blogged about their facility's #HCAHPS scores.

  • Todd Linden at Grinnell Regional wrote about their #HCAHPS scores ( in his February 5, 2009 blog entry Todd states that "GRMC is at the head of the class in almost every category of patient satisfaction for hospitals within a 60-mile radius including the urban hospitals in Des Moines, Cedar Rapids and Iowa City!" This was followed by a celebration of their "#HCAHPS success" with "hot cocoa and warm cookies to recognize their dedication".
  • Tom Quinn at Community General Hospital wrote about their #HCAHPS scores in his blog on April 19, 2008. In this posting he compared his facility to the four other Syracuse hospitals on the first five of ten #HCAHPS questions for the survey period of Oct 2006-Jun 2007. Though Tom did not comment or report data regarding the "would you recommend to friends/family" question.
In Tom Quinn's blog, he states that "CMS will update the patient scores on its website each quarter. We as an industry - and we as an individual hospital - have more to do to improve the percentage of patients who say we "always" meet their needs".

Borrowing Tom's words - we "have more to do to improve" our communication of our #HCAHPS scores to our patients, employees, medical staff, and communities. The mere fact that only 7 of over 5,700 hospital CEO's have blogs is big issue in transparency and communication - coupled with the fact that the ones that are blogging are NOT consistently talking about patient satisfaction and #HCAHPS scores.

Again, we cannot sit back and wait for Consumer Report or our local press folks to use OUR #HCAHPS scores to report who is doing well and who is not doing well. Nor should we expect our patients, employees, medical staff, and communities to navigate the hospital compare website to find our #HCAHPS scores and draw their own conclusions. This is our job! We need to be communicating these out on a regular basis. The drum that I keep beating on this topic is that social media tools are the perfect solution for broadcasting, informing, and educating our folks about our #HCAHPS scores.


  1. Hi,

    I don't usually comment about those or other metrics on my blog. We post a full range of up-to-date performance metrics on our hospital website:

  2. BTW, thanks for mentioning Todd's blog. I've linked to it.

  3. Hi, Sorry to contacting you through comments as i could not find any direct contact. I had taken a look at your blog (, and very impressed with your writing on social hospital issues. I am a chief editor of And i am very interested in writing an article on General Hospital topic that you can post it on your blog if you feel to do it. And i gladly offer you our free feature listing option on So please reply me back if you really want to help us out in reaching to your audience.

  4. This is a very useful information here...we aught to take more interest on hospitals that are around.

    nitrile exam gloves

  5. Blogs are so informative where we get lots of information on any topic. Nice job keep it up!!

    Labour Dissertation

  6. While some CEOs may have reservations about publishing their HCAHPS scores on their own blogs, helpful insight on these issues is out there.

    Here is Cleveland Clinic Chief Experience Officer Dr. James Merlino discussing why the patient experience is important (hint: HCAHPS).

    His second post pivots to discuss how to act on this information.

  7. Well, it's very good article! I recently came across your blog and read along. I thought I would write my first comment. I do not know what to say except that I have enjoyed reading. Nice blog. I'm visiting.

    Dissertation | Original and Good Quality Dissertation | Well Written Dissertation | Well Researched Dissertation | Urgent Dissertation Delivery | Non-plagiarised Dissertation | Write My Dissertation Paper | Finish my dissertation | Dissertation Writing

  8. Youtube Subscribers

    Thanks a lot for blogging this, it was unbelieveably informative and helped me tons.


  9. It is Very good article and interesting blog,

    Email Appending list is continuously updated with most accurate, quality and verified contacts Hospital industry.

    Would you be interested in reaching out to the entire Health Care Professionals across US?
    Hospital CEO email database provide complete marketing information such as

    · First Name, Last Name.
    · Business Name
    · Practice Specialty, Specialty Code
    · Email, Postal Address and Zip Code
    · SIC /NAICS Code and NPI Numbers.
    · Phone Number and Fax Number
    · License Number
    · Web address

    We guarantee the accuracy of the email list and mailing list and will replace any record that may contain inaccurate or invalid information.

  10. Thanks for this great post! - This provides good insight. You might also be interested to know more about generating more leads and getting the right intelligence to engage prospects. Techno Data Group implements new lead gen ideas and strategies for generating more leads and targeting the right leads and accounts.CXO Email Lists and Mailing Lists

  11. Hi,

    Your Business Can Succeed With Email Marketing?

    The truth is that when it comes to marketing, most studies have shown that email marketing does better than other marketing methods
    It is best to think of email marketing just as any other marketing method like UK Hospital CEO Email List

  12. Great article – Impressive: We think you might be interested to know more about our company. Techno Data Group helps you get your hands on world’s best class customized B2B Contact List, which can make your sales and marketing campaigns cost effective. Achieve Your Marketing Goals and Grow Your Business.CEO Email Lists and Mailing Lists

  13. I would like to thank you for the efforts you had made for writing this awesome article. Please visit

  14. Nice Post., HJ Foundation is a charitable trust run by Mr. Harish Jagtani in South Africa. If you are like to help other than visit this website and help to other…

  15. Really I am very happy to your post because,That is very interesting I love reading and I am always searching for informative information like this,I really appreciate sharing this great post. Keep up your work.
    Patient Pay

  16. Great post… Thanks for sharing it. I have something to share with you which new digital opportunities for hospital. Check here: indoor navigation positioning for hospital facilities

  17. Article is quite good. Pegasi Media is a b2b marketing firm that has worked with many top organizations. Availing its email list is fast, simple, convenient and efficient. Appending services adds the new record as well as fills up the fields that are missing. Pegasi Media Group also perform Data Refinement, Data building, Data Enchancement, and Data De-Duplication. Database marketing is a form of direct market in which the customers are contacted through their email addresses with the help of the database. There is a scope for email marketing to generate personalized communication with the clients in order to promote your sales.
    Hospital CEO

  18. The article is beautifully written. It has all the valid points and is very impressive. We at Narwhal Data Partners provide you a wide range of Hospital CEO Email List that you are looking for, guaranteeing you the data accuracy.We help you to plan for the future business campaigns by offering you a segmented and targeted Hospital CEO Email List which mentions about the customer taste so you can approach them with the product they want.

  19. Thanks for posting this blog, i am very impressed with your blog and it is very useful for me and other. Please visit at "Saudi executive contact database | Saudi Arabia Email Database", i hope it be prove useful for you.

    Visit Here -

    Thanks Regards,,,

  20. Eloquently composed and well thoroughly considered.
    Mason Soiza

  21. Hi! This is my first comment here so I just wanted to give a quick shout out and say I genuinely enjoy reading your blog posts. Can you recommend any other Beauty Guest Post blogs that go over the same topics? Thanks a ton!

  22. Getting your self insurance your can try and get in contact with A General Insurance Company for your ✓Motor Insurance ✓Health Insurance✓Home Insurance✓Travel Insurance and more. Get an instant free quote now!
    For more details best health insurance policy